chatGPT for quality management

What Does AI Bring to Your Quality Management System?

BPA Solutions has explored different AI tools and their usage for quality management, such as chatbots, object detection, and prediction.

Innovative Software for Better Quality

Ask a chatbot to search the QMS and share interactive cards with your colleagues in real-time discussion flows.

AI is everywhere but what can it really bring to you Quality Management System?

As a software editor in the Microsoft ecosystem, we are investigating AI tools based on MS technologies in the context of quality management. AI models are used to simplify tasks such as prediction, form/document processing, object detection, category classification, and entity extraction.

At BPA, we mostly work on AI models to identify key elements in the text and classify them into predefined categories. This model allows users to ask common questions to a chatbot (in Microsoft Teams) and get relevant content from your eQMS, like my pending actions, or last published documents. Also, we use AI to search for similar documents or non-conformances and simplify problem solving. These tools provide a new way to use the eQMS with productive real-time discussions, avoiding cumbersome email processes, and simplifying user experience. We recently introduced these AI tools to the market as powerful eQMS extensions.

We have investigated the object detection AI model which is interesting for quality control operations, or inventory management. However, this model needs to get trained with thousands of photos. For equipment verification, we developed a Power Apps with a barcode scanner to quickly identify equipment with no need to train an AI model which is costly and long with potential inaccuracies as a result.

This leads to always consider time, cost and results when using AI.

Prediction AI models are used to analyze patterns in historical data that you provide and predict future outcomes. This is used for preventive equipment maintenance or statistical process control.

Can ChatGPT Help in the Context of Quality Management?

ChatGPT is not (yet) able to index the whole content from your eQMS software. It has been designed to retrieve content from the whole Internet community. In this context, ChatGPT could assist quality managers to make informed decisions and enforce good quality management practices.

chatGPT for quality management

By combining contextual data from your eQMS with domain of expertise, ChatGPT can provide guidance to Q-Managers and simplify quality management.

BPA is investigating possible ways to use ChatGPT and combine contextual eQMS content with domain of expertise. For example, asking for possible corrective actions for a temperature excursion non-conformance with a pharmaceutical product, or asking for possible root causes for such a non-conformance. This could bring significant improvements in the quality landscape.

Enable the Future of Quality

With the BPA QMS software, users become active participants in improving the quality of products and services across different devices such as phones and platforms, like AI and discussions, enabling the future of work and reaching smart quality. With Microsoft 365, we leverage existing technologies used by collaborators on a daily basis and enable innovative tools to simplify quality management.

>> Ask for a free eQMS trial

BPA Document Power Apps

Your Docs in the Pocket with the BPA Document Power Apps

The document power apps is a generic app to simplify access to documents with any device, anywhere even while offline. The app is ready to be used with the BPA eQMS software on Microsoft 365.

BPA Document Power Apps introduction video.

In the BPA software, compliance documents are prepared, approved, published and we make sure collaborators read and understand their related published documents. A barcode is automatically generated for each document.

The barcode reader integrated in the document Power Apps provides a quick and easy way to open a document with no need of an extra scanning device, for example an equipment verification procedure by scanning a barcode on the equipment, or an incoming inspection checklist by scanning the barcode at the inspection desk.

Documents can be easily accessed by selecting a process and a sub process. Documents open in full screen with zoom in option and quick navigation in pages.

The breadcrumb makes it easy to navigate in processes and documents. For offline use, documents can be downloaded in your device.

Simply select a document as a favorite to retrieve it in one click from the favorite documents.

The search form lets you find documents by title, identification, process or sub process.

You can change the app display to dark or clear mode and select your own logo and picture for the home page.

Accessing documents has never been so easy and fun. Use your own device with no need of extra scanner or hardware. Avoid manual work, save cost and make sure everyone access the last approved version of published documents easily.

>> Ask for a free trial access

QMS Teams Forms

Introducing BPA Teams Forms

Conversations are the human way to work. With BPA Teams Forms users register events in the QMS while discussing in Teams and transform discussions into productive teamwork.

BPA Teams Forms 2min introduction video.

Microsoft Teams allows cross-functional teamworking. From a real-time discussion, team members can log a QMS event, like a non-conformance, a document request or any other form, without losing context and continue the productive discussion flow.

Once registered, the form data is sent to the QMS and automated workflows start to alert the concerned persons.

With AI, we have added a new way to get a form by asking common questions to a chatbot, for example “new doc” or synonyms to request for a new document.

Once the form is submitted, an approval workflow starts. If the request is approved a new draft document will be added in the QMS, ready to be completed by authors and published for end users.

Any form can be created in minutes by power users, including all type of fields, like text, dates, numeric, choice, lookups and more. With Teams Forms, users retrieve contextual data from the QMS, like products, processes, etc.

Make sure all events are logged in your QMS providing more data to analyze and contributing to continuous process improvement. With Teams Forms and AI, end users register events easily while chatting, enabling productive discussions and smart quality.

>> Ask us for a free trial

Document App

Announcing New Document Power Apps

The user experience when accessing documents with a mobile device is not always the best, until you are familiar with SharePoint options and apps.

The Document Power Apps is a generic app for employees to access compliance documents easily on any mobile device, like phones, tablets. The app was developed for frontline workers who need access to procedures and work instructions on the field or on production lines.

Document Power Apps

Viewing documents in the Power Apps is a great user experience.

In the BPA software, approval workflows make sure compliance documents are approved prior being published in the Doc Power Apps, together with a unique barcode.

The Doc Power Apps includes a barcode reader to preview a document by scanning a barcode. The barcode can be appended on any document, equipment or workplace referring to a specific document. For example, the incoming inspection procedure would be directly accessible from the entrance control workplace, or the verification procedure would open by scanning a barcode on the equipment. This makes sure the last published version of the document displays and not an older copy.

Process View in Document Power Apps

Browse documents easily by process and sub process in the Document Power Apps.

Users browse the app to access documents by process and sub process, and preview documents directly in the application. Documents can be downloaded on your device to be available while offline.

The favorite option lets users pinning important documents for a quick access.

Favorites in Document Power Apps

Access favorite documents in one touch.

Clients can configure the app home page with their logo and photo.

Two modes are available for end users, dark or clear mode.

>> Ask us for a free trial

BPA is hiring a Junior Quality Technician

ASQ WCQI Conference 2023

As a sponsor at the WCQI conference in Philadelphia (PA) on May 7-10, we will present innovative QMS software solutions for everyone to improve the quality of the delivered products and services across different devices (phones, tablets..) and platforms (AI, productive discussions, Microsoft 365) to shift to smart quality and the future of work..

Visit us on our « QMS on Microsoft 365 » booth to have an interactive live presentation of our solutions, and learn how the latest technologies can simplify quality management and enable productive teamworking.

See you soon in Philadelphia.

Chat Forms

Announcing Teams Forms

We strongly believe in productive chatting to become the future way of working. We introduced Teams Productivity to interact with BPA software solutions while chatting in Teams and search for documents and items without leaving the chat box. Now, we are announcing Teams Forms for end users to easily register any event or request while discussing in Teams.

Select Teams Form

Select a form to complete in a Teams discussion.

Imagine you are discussing in Teams and need to assign a task related with the discussion, register a non-conformance, a sales opportunity or request for a document while chatting in Teams. This is now possible with no need to leave Teams and lose context.

Simply select a form among the available form templates. Unlike Microsoft Forms which are disconnected from the business software, Teams Forms include your business data, like list of products, stakeholders, processes… and can be assigned to internal collaborators.

Register a Teams Form

Register a non-conformance while discussing in Teams, and keep the business context.

Once submitted, the form data is saved in the BPA software and triggers automated workflows for quick treatment and resolution.

Teams Form Card

After registration, a card displays in the Teams discussion flow, ready to be shared with team members.

Power users can create forms in minutes without leaving Microsoft Teams and simply select the main list and fields to display in the form.

Teams Form Designer

Power users design Teams Forms in minutes, directly within Microsoft Teams.

Teams Forms makes it easy for end users to register forms while discussing in Teams with no need to access the BPA software, enabling the future of work.

>> Ask us for a product demonstration

Dynamics 365 QMS

Dynamics 365 QMS Software

BPAQuality365 extends Dynamics 365 with a robust Quality Management – QMS software. Business Central is an ERP software with modules for finance, cash management, sales, and purchasing management.

It’s easy for users to retrieve seamless data from Dynamics 365 while filling in a form in the BPA QMS software. For instance, when registering a non-conformance, supplier data in D365 can be searched and related fields, like vendor number and city, (or others) will be automatically saved in the form. Any other data can be retrieved easily, like articles, customers, or invoices.

External data is saved in BPA and can be searched and filtered in the software, and displayed in grouped views. Furthermore it can be used in BPA reporting tools, like charts to report the number of incidents by vendor, or in Power BI reports.

The form designer lets power users add external data easily, in any form, with no coding needed.

BPAQuality365 brings Dynamics users a robust QMS software seamlessly integrated with their ERP system, sharing the same user directory, and avoiding redundant data.

>> Ask us for a free trial

Equipment Power Apps

Equipment Power Apps with Barcode Scanner

BPA’s Equipment Power Apps is a generic app for users to simplify equipment verification with a barcode scanner on any device, anywhere even while offline.

Prebuilt Equipment Power Apps to work jointly with the BPA QMS software on Microsoft 365. 

Equipment can be added easily or mass imported in the BPA software with their needed properties, like the equipment photo and a verification procedure. A barcode is automatically generated for each equipment.

The barcode reader integrated in the Equipment Power Apps provides a quick and easy way to search for an equipment with no need of an extra scanning device. Once the equipment barcode is scanned, the equipment page opens in the app with equipment details, photo and verification document. The verification procedure can be viewed in the app (or downloaded on your device for offline use).

From the equipment page, it’s possible to view the recent verification history. Users can make equipment available for an offline verification (if no internet connection). It’s possible to start a planned or unplanned verification. Planned verifications are created in the BPA software, with automated workflows.

During the equipment verification, users can simply log the compliance value, take some notes (or use speech to text) and take pictures or the completed verification checklist, or any failure observed. As a verification responsible person, your pending equipment verifications are summarized in one page, by date, like overdue, this week and later.

The search form let you find equipment by name, location or category.

The backend QMS software is automatically updated with verification compliance, notes and photos.

Equipment verification has never been so easy and fun. Use your own device with no need of extra scanner or hardware. Save cost and make sure equipment deliver the right quality.

Ask us for a free trial now !

Equipment app

Announcing New Equipment & Asset Power Apps

The new Equipment & Asset Power Apps is announced to be released soon with the objective to simplify equipment or asset management, equipment identification, verification, maintenance and calibration. The Power Apps is intended to be used for any equipment type, like production and measurement equipment or digital assets.

The frontend Equipment Power Apps works jointly with BPA back-office software solutions (QMS and Medical). It’s compliant with any device, like phones or tablets, and can be used offline for equipment verifications. The app was designed to be generic and match typical organizations needs.

Equipment can be added easily or mass imported in the BPA software with their needed properties, like a verification procedure or checklist. A barcode is automatically generated for each equipment.

Equipment list in BPA software

Equipment list in the BPA software, with related barcodes and photos.

The barcode reader integrated in the Equipment Power Apps provides a quick and easy way to search for an equipment. The barcode reader can be used with your device, with no need of an extra scanning device.

Equipment barcode scanner in Power Apps

Barcode scanner in the Equipment Power Apps.

Once the equipment barcode is scanned, the equipment page opens in the app with equipment details, photo and verification document. The verification procedure can be viewed in the app (or downloaded in a separate app).

Equipment and asset Power Apps

Equipment details in the Equipment Power Apps, including photo, and verification procedure.

From the equipment page, it’s possible to start the verification process (planned or unplanned), and view the recent verification history.

Equipment verification form in the Equipment Power Apps, with attached photos.

Planned or unplanned verifications can be done with the app. A photo of the verification checklist or any photo can be added as proof of evidence.

Pending verifications (for the connected user) can be viewed in a separate page. It’s also possible to search for equipment in a specific location or from a selected category.

In the BPA software, planned verifications are automatically created based on verification frequency (with prebuilt Power Automate workflows). Reminder notifications are sent to equipment responsible persons about next-coming and overdue verifications.

All equipment and verification data, photos and notes are automatically stored in the BPA software.

The app welcome page and app background colors can be changed in the app settings.

The Equipment Power Apps is and extension of the BPA software (priced separately).

Ask us for a product presentation

Dynamics 365 External Connector

Announcing New Microsoft Dynamics 365 Connector

The new Dynamics 365 (Business Central) connector will be released shortly with the objective to provide seamless D365 connectivity when working in BPA software solutions.

Dynamics 365 Business Central is an ERP software with modules for finance, cash management, sales, and purchasing management.

Dynamics 365 gains popularity and it becomes strategic for BPA to bring powerful QMS capabilities to the Microsoft Business Central community. The new D365 connector makes it easy to extend Dynamics 365 with robust quality management features, like compliance document, audit and nonconformity management.

When registering a supplier nonconformity in the QMS software, it’s needed to retrieve seamless data about the supplier (vendor) and the purchased article (item) from D365. A choice column allows to search for a vendor or article by typing. Related information like the vendor city, or number will be  retrieved in read-only fields.

Microsoft Dynamics 365 External Connector

Nonconformity registration form with vendor and article data from Dynamics 365.

The collected data from D365 are registered in the QMS, available for search, reporting or view grouping.

Microsoft Dynamics 365 External Connector

Supplier nonconformities grouped by D365 vendor in the QMS software.

Once a secure connection to Dynamics 365 has been established in the BPA software settings, new tools are available in BPA Form to map D365 fields with BPA columns. It’s quick and easy for power users to add D365 data in any form.

Microsoft Dynamics 365 External Connector

Form designer in the BPA software, with external data options and field mapping.

The new Dynamics 365 connector makes it easy to seamlessly connect with D365 data when working with BPA apps and avoid redundant data in different systems. Typical use cases are nonconformities linked with customers, vendors, and supplied or delivered products, audits linked with suppliers, and sales opportunities linked with customers.

The connector is soon available as a premium option (priced separately).

Ask us for a product presentation