Case Study: SharePoint CRM by BPA brings City of Lausanne 96% of Email Responses on Time

The City of Lausanne, one of the largest cities in Switzerland, has more than 4,500 collaborators spread out over seven service areas and 42 services. Project Goal: Every day, the City’s industrial services area receives hundreds of communications (letters, email, and fax) that need to be answered on time. The aim of Project GECO (Mail […]

Tips From Townsend: Quickly and Easily Import Data Into Your CRM

One of the most common requests we receive from new customers during implementation is “How do I get my data into my BPA CRM Application?” We love this question because it allows us to demonstrate BPA’s powerful, easy to use framework, seamlessly integrated with your out-of-the-box SharePoint features and functionality. By using the datasheet view, […]

Three Reasons Why CRM Has the Best ROI of Any Technology Investment

In its “Technology Trends 2014” survey, Computer Economics identified CRM systems as the most low-risk/high-reward technology trend, based on cost predictability and return on investment (ROI). What factors make CRM technology such a sound investment across the board? Taking advantage of the cloud. An article on the survey by Redmond Channel Partner says that the […]

Tips From Townsend: Implementing Three State Workflow in CRM

I’d like to tell you about how SharePoint workflows can add another layer of enhancement to your BPA applications. By using the out of the box Three-state workflow, you can add a simple, automated approval process. Automating the creation and assignment of tasks is vital to reducing administrative tasks and optimizing the use of your […]

Why Empathy Matters to Your Bottom Line, and How CRM Can Close the Gap

Why is empathy valued more highly today when it comes to CRM? Here’s a clue from the Temkin Group’s 2014 Experience Ratings report: companies across the board struggle with their customer’s emotional experience. Across 19 industries studied, scores for emotional experience lagged behind the functionality or accessibility customer experience scores. The highest-rated companies have a […]

BPA Solutions Nominated for Best SharePoint App in the 2014 European SharePoint Community Awards

BPA Solutions is in exclusive company. The prestigious 2014 European SharePoint Community Awards have nominated BPA CRM 365 for Best SharePoint App of 2014. We take pride in seeing our hard work recognized by the European SharePoint Community: top Microsoft SharePoint business decision makers, thought leaders, IT professionals, developers, and end users. Award winners will […]